How one is left
Automatic reviews are on for a new store. To stop them, open Settings, then Payment Options, then Order Settings, and switch Automatic Reviews off. Orders already reviewed keep what they have.
A review is final
Nobody changes a review once it is left.- The buyer cannot edit theirs, or replace one that was left automatically.
- You cannot edit, hide or delete one, from the dashboard or with the API.
Asking for one to be removed
A review that breaks the rules can be taken down, by Shoply and not by you. Under Audience, then Reviews, open a review’s menu and choose Flag for Removal. Say what is wrong with it, and add your own words if they help.
Somebody at Shoply reads every flag and answers it one of two ways.
- Removed. The review leaves your store, its products’ ratings are worked out again without it, and the order’s history says so. That order cannot be given another review.
- Kept. The review stays, and its row on your Reviews page reads Flag Declined with the reason.
Where they show
Your store’s Reviews page lists them, newest first, each with what was bought. A buyer is shown as a verified buyer and never by their email address. A product’s rating and its number of reviews, where a theme shows them, are worked out from the reviews of orders that held it. In the dashboard they are under Audience, then Reviews: the average rating, how many are five stars, how many were written by buyers and how many were left automatically. Search by a buyer’s email, an order’s ID or a review’s words.Being told
Under Settings, then Notifications, New Reviews posts each review a buyer writes to your store’s Discord, with its stars, its words and its order. Automatic reviews are not posted. Your own server can hear of every review, automatic ones included, with thereview.created webhook event.
With the API
Reviews can be read and nothing else: see List reviews. A review you flagged carriesflag, with how the flag stands and the answer it was given. Flagging itself is done in the dashboard.