import Shoply from "@shoplygg/node";

const shoply = new Shoply({ apiKey: process.env.SHOPLY_API_KEY });

const result = await shoply.tickets.reply("TICKET_ID", {
  message: "...",
});

<?php

require 'vendor/autoload.php';

$shoply = new Shoply\Client(['apiKey' => getenv('SHOPLY_API_KEY')]);

$result = $shoply->tickets->reply('TICKET_ID', [
    'message' => '...',
]);

import shoply

client = shoply.Client()  # reads SHOPLY_API_KEY

result = client.tickets.reply("TICKET_ID", message="...")

curl --request POST \
  --url https://api.shoply.gg/v1/stores/{storeId}/support-tickets/{ticketId}/reply \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "message": "<string>",
  "resolve": false
}
'

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.shoply.gg/v1/stores/{storeId}/support-tickets/{ticketId}/reply"

	payload := strings.NewReader("{\n  \"message\": \"<string>\",\n  \"resolve\": false\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.shoply.gg/v1/stores/{storeId}/support-tickets/{ticketId}/reply")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"message\": \"<string>\",\n  \"resolve\": false\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.shoply.gg/v1/stores/{storeId}/support-tickets/{ticketId}/reply")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"message\": \"<string>\",\n  \"resolve\": false\n}"

response = http.request(request)
puts response.read_body

{
  "success": true,
  "message": null,
  "code": null,
  "data": {
    "id": "8e243e4e-58e7-4d63-a9c3-ef057672a8fd",
    "email": "grace@example.com",
    "customerId": null,
    "orderId": "bc44febe-0f25-4076-92eb-03a5045a57e7",
    "subject": "Key says it is already in use",
    "status": "answered",
    "messages": 2,
    "pictures": 0,
    "lastMessageAt": "2026-10-22T16:20:19Z",
    "lastFrom": "store",
    "lastLine": "Sorry about that. Open your order in the customer panel and press Reset Key, then try it again.",
    "unread": false,
    "firstReplyAt": "2026-10-22T16:20:19Z",
    "answeredAt": "2026-10-22T16:20:19Z",
    "resolvedAt": null,
    "resolvedBy": null,
    "createdAt": "2026-10-22T16:20:19Z",
    "updatedAt": "2026-10-22T16:20:19Z",
    "conversation": [
      {
        "id": "cc08e8db-7064-4c32-9883-fe156fbe07f1",
        "from": "buyer",
        "body": "I bought Northwind Pro this morning and the key says it is already in use.",
        "html": "<p>I bought Northwind Pro this morning and the key says it is already in use.</p>",
        "pictures": [],
        "createdAt": "2026-10-22T16:20:19Z"
      },
      {
        "id": "fb5187b3-26e9-4f1a-bfba-265d93cb8a51",
        "from": "store",
        "body": "Sorry about that. Open your order in the customer panel and press Reset Key, then try it again.",
        "html": "<p>Sorry about that. Open your order in the customer panel and press Reset Key, then try it again.</p>",
        "pictures": [],
        "createdAt": "2026-10-22T16:20:19Z"
      }
    ],
    "canReopenUntil": null,
    "limits": {
      "body": 500,
      "subject": 100,
      "picturesPerMessage": 3,
      "picturesPerTicket": 25,
      "pictureBytes": 5242880
    },
    "customer": {
      "id": null,
      "email": "grace@example.com",
      "tags": []
    },
    "order": {
      "id": "bc44febe-0f25-4076-92eb-03a5045a57e7",
      "status": "completed",
      "amount": "$9.99"
    },
    "orders": [
      {
        "id": "e9ae5h0p1ye-cd7fded3be6-1006662",
        "status": "cancelled",
        "amount": "$9.99",
        "products": [
          "Northwind Pro"
        ],
        "createdAt": "2026-10-22T16:20:19Z"
      },
      {
        "id": "bc44febe-0f25-4076-92eb-03a5045a57e7",
        "status": "completed",
        "amount": "$9.99",
        "products": [
          "Northwind Pro"
        ],
        "createdAt": "2026-10-22T16:20:19Z"
      }
    ],
    "on": true
  }
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}