import { ShoplyCustomer } from "@shoplygg/node";

const buyer = new ShoplyCustomer({ storeId: "YOUR_STORE_ID", token });

const result = await buyer.tickets.resolve("TICKET_ID");

<?php

require 'vendor/autoload.php';

$buyer = new Shoply\Customer(['storeId' => 'YOUR_STORE_ID', 'token' => $token]);

$result = $buyer->tickets->resolve('TICKET_ID');

import shoply

buyer = shoply.Customer("YOUR_STORE_ID", token=token)

result = buyer.tickets.resolve("TICKET_ID")

curl --request POST \
  --url https://api.shoply.gg/v1/stores/{storeId}/customer/tickets/{ticketId}/resolve \
  --header 'Authorization: Bearer <token>'

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://api.shoply.gg/v1/stores/{storeId}/customer/tickets/{ticketId}/resolve"

	req, _ := http.NewRequest("POST", url, nil)

	req.Header.Add("Authorization", "Bearer <token>")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.shoply.gg/v1/stores/{storeId}/customer/tickets/{ticketId}/resolve")
  .header("Authorization", "Bearer <token>")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.shoply.gg/v1/stores/{storeId}/customer/tickets/{ticketId}/resolve")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'

response = http.request(request)
puts response.read_body

{
  "success": true,
  "message": null,
  "code": null,
  "data": {
    "id": "8e243e4e-58e7-4d63-a9c3-ef057672a8fd",
    "orderId": "bc44febe-0f25-4076-92eb-03a5045a57e7",
    "subject": "Key says it is already in use",
    "status": "resolved",
    "messages": 3,
    "pictures": 0,
    "lastMessageAt": "2026-10-22T16:20:19Z",
    "lastFrom": "buyer",
    "lastLine": "That worked, thank you.",
    "firstReplyAt": "2026-10-22T16:20:19Z",
    "answeredAt": "2026-10-22T16:20:19Z",
    "resolvedAt": "2026-10-22T16:20:19Z",
    "resolvedBy": "buyer",
    "createdAt": "2026-10-22T16:20:19Z",
    "updatedAt": "2026-10-22T16:20:19Z",
    "conversation": [
      {
        "id": "cc08e8db-7064-4c32-9883-fe156fbe07f1",
        "from": "buyer",
        "body": "I bought Northwind Pro this morning and the key says it is already in use.",
        "html": "<p>I bought Northwind Pro this morning and the key says it is already in use.</p>",
        "pictures": [],
        "createdAt": "2026-10-22T16:20:19Z"
      },
      {
        "id": "fb5187b3-26e9-4f1a-bfba-265d93cb8a51",
        "from": "store",
        "body": "Sorry about that. Open your order in the customer panel and press Reset Key, then try it again.",
        "html": "<p>Sorry about that. Open your order in the customer panel and press Reset Key, then try it again.</p>",
        "pictures": [],
        "createdAt": "2026-10-22T16:20:19Z"
      }
    ],
    "canReopenUntil": "2026-11-21T16:20:19Z",
    "limits": {
      "body": 500,
      "subject": 100,
      "picturesPerMessage": 3,
      "picturesPerTicket": 25,
      "pictureBytes": 5242880
    },
    "orderLabel": "Northwind Pro · Order bc44febe-0f25-4076-92eb-03a5045a57e7",
    "orderProducts": [
      "Northwind Pro"
    ],
    "orderMore": 0
  }
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}

{
  "success": false,
  "message": "<string>",
  "code": "<string>",
  "data": null,
  "errors": {}
}