List support tickets
The store’s tickets, the latest message first. status is open (the buyer wrote last: Waiting on You on the dashboard), answered (the store did) or resolved, with resolvedBy: store, buyer, or auto (48 hours after the store’s reply with no word from the buyer). lastFrom and lastLine are the latest message’s author and first words, unread whether the store has opened it since the buyer last wrote, and orderId the order it is about, where the buyer picked one. meta.on is whether the store takes tickets (off, buyers can open none and the panel shows no Support), and meta.figures the dashboard’s four: tickets waiting on the store and when the oldest was written, open ones, the average minutes to a first reply over the last 30 days and the 30 before, and how many were resolved in the last 30 days.
Needs the tickets.read permission (Read Support Tickets).
Authorizations
A secret API key, made under Developers in the dashboard: Authorization: Bearer shoply_sk_...
Path Parameters
The store's ID. A key reaches the store it was made in: GET /key answers which.
Query Parameters
Only these: unresolved is open and answered together.
all, unresolved, open, answered, resolved Part of the subject, the buyer's email or the latest message, or the start of the ticket's or the order's ID.
Which page of the list. The first is 1.
How many a page holds, up to 100.

