orders.refund.
Store
| Permission | In the dashboard | What it reaches |
|---|---|---|
store.read | Read Store | The store’s details, branding and settings. |
store.write | Change Store | Change the store’s details, branding, address and domain. |
payments.read | Read Payment Methods | Which payment methods are connected and switched on, the store’s custom payment methods, and how long an unpaid order is kept. Never their credentials. |
payments.write | Change Payment Methods | Switch payment methods on and off and sort them, set how long an unpaid order is kept, and add, change and delete custom payment methods. Never their credentials. |
routing.read | Read Payment Routing | Payment Routing’s settings, the card processors in it with their shares, caps and figures, and its rules. |
routing.write | Change Payment Routing | Switch Payment Routing on and off, add, change, sort and remove its processors and rules, and put a paused processor back. |
analytics.read | Read Analytics | Visits, revenue figures, the live view and search reports. |
Catalogue
| Permission | In the dashboard | What it reaches |
|---|---|---|
products.read | Read Products | Products, their variants, pictures and stock counts. |
products.write | Change Products | Add, change, sort and delete products, variants and pictures. |
stock.read | Read Stock | The license keys and files a variant has in stock, unsold ones included. |
stock.write | Change Stock | Add, replace and remove a variant’s license keys and files. |
categories.read | Read Categories | Product categories and what is in them. |
categories.write | Change Categories | Add, change, sort and delete product categories. |
upsells.read | Read Upsells | Add-ons, cart and checkout offers, upgrades and what is bought together, with their figures. |
upsells.write | Change Upsells | Add, change, switch, sort and delete upsells. |
subscriptions.read | Read Subscriptions | Subscriptions with their buyers, history and renewals, which options are sold as subscriptions, and the settings. |
subscriptions.write | Change Subscriptions | Cancel, pause and resume subscriptions, add free days, email a renewal again, and choose which options are subscriptions and the settings. |
Orders
| Permission | In the dashboard | What it reaches |
|---|---|---|
orders.read | Read Orders | Orders with what was bought, what was delivered and the buyer’s details. |
orders.write | Change Orders | Write an order’s note. |
orders.fulfil | Deliver Orders | Mark an order as paid, deliver it again and send its email again, and approve or reject a payment made with a custom payment method, with its proof of payment. |
orders.refund | Refund Orders | Refund an order, to what paid for it or as store credit. |
invoices.read | Read Invoices | Invoices the store has raised. |
invoices.write | Raise Invoices | Raise an invoice for a buyer to pay, and send it. |
reviews.read | Read Reviews | Reviews buyers have left. |
Customers
| Permission | In the dashboard | What it reaches |
|---|---|---|
customers.read | Read Customers | Customers, what they have spent and their balance. |
customers.write | Change Customers | Add a customer, and blacklist or clear one. |
customers.balance | Change Balances | Add to, take from or set a customer’s store balance. |
customers.tags | Change Tags | Add, change and delete the store’s customer tags, put them on customers and take them off, and change VIP and Disputed Before. |
affiliates.read | Read Affiliates | Affiliates, what their links led to, their balances and payouts. |
affiliates.write | Change Affiliates | Add, change and remove affiliates, and change the programme’s settings. |
tickets.read | Read Support Tickets | Support tickets with their conversations and pictures, and whether the store takes them. |
tickets.write | Answer Support Tickets | Reply to support tickets, resolve and reopen them, and switch Support Tickets on and off. |
affiliates.payouts | Answer Payouts | Mark a payout as paid or decline it, change an affiliate’s balance, and ask for a payout or take one back in an affiliate’s name. |
Marketing
| Permission | In the dashboard | What it reaches |
|---|---|---|
coupons.read | Read Coupons | Coupons, their categories and the coupon pop-up. |
coupons.write | Change Coupons | Add, change and delete coupons, their categories and the pop-up. |
sales.read | Read Sales | Sales and the products each one covers. |
sales.write | Change Sales | Add, change, switch and delete sales. |
blog.read | Read Blog | Blog categories and posts, drafts included. |
blog.write | Change Blog | Add, change, publish and delete blog categories and posts. |
seo.read | Read Search Settings | Search settings, redirects, broken links and the sitemap. |
seo.write | Change Search Settings | Change search settings, redirects and the sitemap’s rules. |
recovery.read | Read Cart Recovery | Cart Recovery’s settings and figures, and the checkouts buyers left with where each stands. |
recovery.write | Change Cart Recovery | Switch Cart Recovery on and off, and change its three emails and the second one’s coupon. |
marketing.read | Read Email Marketing | Win-Back’s settings and figures, the buyers it writes to, and who said yes to the store’s emails at checkout. |
marketing.write | Change Email Marketing | Switch Win-Back and asking at checkout on and off, change Win-Back’s two emails and who gets them, and unsubscribe a subscriber. |
emails.read | Read Email Templates | The emails buyers get in the store’s name as the store has written them, their originals, and a preview of any of them. |
emails.write | Change Email Templates | Change the emails buyers get in the store’s name, their CSS and their subjects, and put any of them back to the original. |
Fraud Shield
| Permission | In the dashboard | What it reaches |
|---|---|---|
fraud.read | Read Fraud Protection | The blacklist, its settings and what it has stopped. |
fraud.write | Change Fraud Protection | Add, change and remove blacklist rules, and change the settings. |
disputes.read | Read Disputes | Disputes on the store’s payments, what Shoply recorded about each order, the answers, their PDFs and the dispute settings. |
disputes.write | Answer Disputes | Save, submit and accept answers to disputes, mark them as answered, add their files, hide what a disputed order delivered, and change the dispute settings. A submitted or accepted answer cannot be taken back. |
Finance
| Permission | In the dashboard | What it reaches |
|---|---|---|
finance.read | Read Finance | Profit, accounting, tax settings and their exports. |
finance.write | Change Finance | Product costs, payment fee rates and tax settings. |
expenses.read | Read Expenses | Expenses, their categories, recurring ones and rules. |
expenses.write | Change Expenses | File, change and delete expenses and what organises them. |
Storefronts
| Permission | In the dashboard | What it reaches |
|---|---|---|
storefronts.read | Read Storefronts | The store’s storefronts, and an export of one. |
storefronts.write | Change Storefronts | Add, import, rename and delete storefronts, and choose the live one. |
Developers
| Permission | In the dashboard | What it reaches |
|---|---|---|
webhooks.read | Read Webhooks | Webhook endpoints and the record of what was sent to them. |
webhooks.write | Change Webhooks | Add, change, test and delete webhook endpoints. A webhook is sent the store’s orders, with buyers’ emails and what they were delivered. |
logs.read | Read API Requests | The record of requests made with the store’s API keys. |

