> ## Documentation Index
> Fetch the complete documentation index at: https://docs.shoply.gg/llms.txt
> Use this file to discover all available pages before exploring further.

# Your Data

> Take a copy of your account and every store you own, in one ZIP file, or delete your account

Everything you put into Shoply is yours to take, whenever you like, at no charge. **Account Settings**, then **Profile**, has **Export Your Data** beside your details.

## Exporting

**Export Data** asks you to confirm it's you, then makes one ZIP file of your account and every store you own. It takes a few minutes. The card says **Being Made** meanwhile, you can leave the page, and we email you when it's ready. Then **Download** saves it. Download asks you to confirm it's you as well, unless you did in the last 10 minutes.

An export is kept for 7 days and then deleted, or sooner once you make a new one: only your newest export can be downloaded. You can ask for 3 a day, one at a time. Every export sends you an email the moment it's asked for, so you'd know if someone else signed in to your account asked for one.

## What is in it

* **Your account:** your profile, how you sign in (never the secrets themselves), the devices signed in to it, your billing details, your balance's history, your top-ups, plans and gifts, your teams, and the emails Shoply sent you.
* **Each store you own,** in a folder of its own: its settings, products, variants and stock keys, categories, coupons and sales, upsells, orders, customers and their store credit, subscribers, subscriptions, reviews, support tickets, affiliates, resellers, analytics, email templates, the blog, and more.
* **Each storefront** as its own `.zip` file, the same one **Export** on the Storefronts page makes, which **Import** takes back.
* **Your pictures and downloadable files** as links, in `pictures.csv` and `files.csv`. The links to files work for as long as the export is kept.

Every table is a `.json` file: a list of rows, each as Shoply keeps it, with times in UTC. Products, variants, stock keys, orders, order items, customers and subscribers are `.csv` files too, for a spreadsheet. A `README.txt` inside says all this again.

## What is not in it

* **Secrets:** payment keys, API key and webhook secrets, passwords, two-factor and recovery codes. You have these already, and a file like this gets forwarded.
* **Logs kept only for days,** such as API requests and webhook deliveries, and Shoply's own records about running the platform.
* **The code of Shoply's themes.** Your own changes to a storefront's files are in its storefront file.
* **Stores you help run but don't own.** Their owners can export them.

## Moving to another provider

You don't need to tell us first: export whenever you like. If you'd like help moving to another provider, write to [support@shoply.gg](mailto:support@shoply.gg). The [Terms of Service](https://shoply.gg/terms) say how a move works.

The [API](https://docs.shoply.gg/api-reference/introduction.md) reaches the same data, if you'd rather take it piece by piece.

## Deleting your account

**Account Settings**, then **Profile**, has **Delete Account** beside **Emails from Shoply**. It takes three steps:

1. **What goes** with your account, in your own figures: your stores, your balance, your plan, your team and your resellers.
2. **Your email,** typed, to show it's this account.
3. **Two proofs:** your password and the code from your authenticator app. If your account has no password, or no authenticator app, we email you a code for the one it lacks.

**Delete Account** then closes it. Every store you own goes offline at once, so buyers can't reach it or its customer panel, and every other device is signed out. Your balance and the rest of a paid plan aren't refunded.

For 30 days you can still sign in. You'll see only a closing screen, with **Export Your Data** and **Reopen Account**. Reopening asks for the same two proofs and brings everything back as it was. After 30 days everything is deleted: your stores and all in them, and your account. We keep only the billing records the law makes us keep. Your email address is then free to sign up again.

Take an export before you delete, or during the 30 days. Once they're over, nothing can be brought back.


This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.